Refund policy

Return & Refund Policy

Thank you for purchasing from Craft Collective! Please review our return and refund policies below:

For Store Products:

• Returns: Returns are accepted within 30 days of purchase. Please note that the buyer is responsible for covering the return shipping costs.
• Refunds: Once we receive your returned item, we will inspect it to ensure it is in resellable condition. If approved, we will issue a refund minus our initial shipping costs. The refund will be processed through the original payment method used at the time of purchase.

For Workshops:

• Cancellations (More than 7 Days Before the Event): If you need to cancel your workshop registration more than 7 days before the event, you are eligible for a 50% refund.

  Cancellations (Less than 7 Days Before the Event): Due to advance material preparation and limited seating, tickets are non-refundable within 7 days of the event.

  Materials & Supplies Policy: Workshops are live instructional experiences. Materials are prepared specifically for confirmed attendees and are distributed during the workshop only. Because instructors are compensated based on confirmed registrations, cancellations made within 7 days of the event are not eligible for refunds, credits, or supply pickups.

  Ticket Transfers: If you’re unable to attend, you may transfer your seat to a friend. Please email us the new attendee’s name prior to the event so we can update our list.

If you have any questions or need assistance, please contact us at:

Info@craft-collective.com

Thank you!